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Case study · E-commerce growth · Premium coffee

Premium coffee, 227% more revenue in four months.

Hermanos Colombian Coffee Roasters needed to grow online sales. That took two things at once: sharper paid advertising, and a website that actually converted the traffic it was already getting. We ran both engines together.

Premium B2C e-commerce · Acquisition and conversion, run together

227%
Revenue increase in four months
4
Months to that result
2
Engines tuned at once: acquisition and conversion
Profit
Performance Max turned from underperformance to profitability

Figures are the client's own, measured over the four-month engagement.

The client

A premium coffee brand with traffic to convert and spend to sharpen.

Hermanos Colombian Coffee Roasters is a premium direct-to-consumer brand. Growing online sales meant fixing two things together: the advertising had to be managed more sharply, and the website had to convert the visitors it was already winning.

Work one side without the other and the result stalls. So we worked both.

At a glance
Sector
B2C e-commerce, premium coffee
Model
Direct-to-consumer
Channels
Performance Max, Google Search, Facebook
Plus
Conversion rate optimization
Timeframe
Four months
The challenge

More revenue meant fixing two things, not one.

Better ads bring more visitors. A better site keeps more of them. Do only one and the growth leaks out the other side.

01

Online sales had to grow

The brand was premium and the demand was real, but online revenue needed a clear, deliberate step up.

02

Paid spend needed sharpening

Performance Max was underperforming, and the wider ad mix needed disciplined, profit-focused management.

03

The site had to convert

Traffic was arriving, but the buying experience was leaving revenue on the table at the point of purchase.

The real issue: acquisition and conversion were being treated as separate problems. We worked them as one.

The approach

Two engines, running at the same time.

We worked both sides of the equation together, so every extra visitor met a buying experience built to convert.

Engine 1 · Acquisition

Bring the right traffic, profitably

Performance Max managed to profitability
Google Search: Dynamic Search Ads and branded exact-match
Facebook advertising in support
Engine 2 · Conversion

Turn that traffic into revenue

CRO strategy led and implementation overseen
Upselling and cross-selling built into the buying experience
Higher customer lifetime value

An omnichannel strategy held both engines together, and monthly data-driven reporting kept the work accountable.

The proof

Revenue, up 227% in four months.

Acquisition and conversion improving together moved revenue faster than either could alone.

Online revenue
higher is better
Start
Month 4
+227%
Revenue increase over four months
What moved the number
Performance Max optimized from underperformance to profitability
Higher customer lifetime value through upselling and cross-selling
Acquisition and conversion improved at the same time

Only the verified four-month outcome is shown. The shape of the climb between is illustrative.

The result

Acquisition and conversion, compounding.

Profitable ad management paired with real conversion work moves revenue faster than either does alone.

227%
Revenue increase over four months
4
Months to that result
Profit
Performance Max optimized to profitability
Metric
Basis
Result
Online revenue
Over four months
+227%
Performance Max
From underperformance
To profitability
Customer lifetime value
Upsell and cross-sell
Higher
Channels
Run together
PMax, Search, Facebook, CRO
Reporting
Cadence
Monthly, data-driven
Why it worked

Acquisition and conversion compound.

Profitable ad management paired with genuine conversion-rate work moves revenue faster than either does on its own.

Two engines, one plan

Acquisition and conversion were run together under one omnichannel strategy, not as separate projects.

Profit-focused media

Performance Max was managed to profitability, and the wider mix was held to the same standard.

Conversion built in

Upselling and cross-selling were built into the buying experience, lifting the value of every customer won.

★★★★★
The team offered effective support in conversion rate optimization, web maintenance, and multi-channel marketing.
Jim KerseyHead of Marketing, Hermanos Colombian Coffee Roasters
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